jilliee Privacy Policy

jilliee ("jilliee", "we", "us", "our") is the operator of the online casino and sports betting platform available at jilliee.club and its associated mobile interfaces. jilliee operates as the data controller in respect of all personal data collected from users of the jilliee platform ("Players", "you", "your") in connection with the services described in this Privacy Policy.

jilliee is committed to handling personal data responsibly and in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines (the "DPA"), its implementing rules and regulations, and the applicable policies of the National Privacy Commission of the Philippines (the "NPC"). jilliee operates under applicable gaming regulations administered by the Philippine Amusement and Gaming Corporation (PAGCOR), which imposes additional obligations on jilliee with respect to the verification and retention of player identity information.

This Privacy Policy applies to all personal data collected by jilliee through the following channels:

• The jilliee website accessible at jilliee.club and all pages and subpages thereof;
• The jilliee mobile platform accessible via smartphone browsers and any jilliee-branded application;
• Communications between you and jilliee's customer support team, including live chat, email, and any other support channel;
• Third-party payment processors and e-wallet providers (including GCash and Maya) to the extent that data is shared with jilliee in connection with your transactions;
• Identity verification and Know Your Customer (KYC) processes conducted by or on behalf of jilliee.

This Policy does not apply to third-party websites, services, or applications that may be linked to or from the jilliee platform. jilliee is not responsible for the privacy practices of any third party. If you follow a link from jilliee to an external site, you should review the privacy policy of that site before providing any personal data.

jilliee collects the following categories of personal data in connection with your use of the platform. The specific data collected may vary depending on the services you use and the verification steps completed:

jilliee does not collect or process special categories of sensitive personal data (such as health data, biometric data beyond liveness verification for KYC, political opinions, religious beliefs, or sexual orientation) unless explicitly required by applicable regulation or compelled by a competent Philippine authority.

jilliee collects personal data through the following means:

• Direct collection from you: When you register a jilliee account, complete a KYC verification submission, make a deposit or withdrawal, contact jilliee support, or respond to a jilliee survey or promotion.
• Automated collection: When you use the jilliee platform, our servers and analytics tools automatically record technical data including your IP address, device identifiers, session data, and game interaction data. This is necessary for platform security and performance.
• Third-party sources: jilliee may receive identity verification data from accredited KYC technology providers engaged to assist with Philippine government ID validation. jilliee may also receive fraud risk signals from payment processors such as GCash and Maya in connection with deposit and withdrawal transactions.
• Cookies and tracking technologies: As further described in Section 8, jilliee uses cookies and similar technologies to collect browsing and session data when you access jilliee.club.

jilliee processes personal data for the following purposes:

• Account management: To create, maintain, verify, and administer your jilliee player account, including authenticating your identity at login and processing any account changes you request.
• Service delivery: To provide you with access to jilliee's casino games, sports betting markets, bingo rooms, lottery draws, and all other platform features. Your gaming history data is used to display accurate account balances, game histories, and loyalty point totals.
• Payment processing: To process deposits from GCash, Maya, BPI, BDO, Metrobank, and other supported Philippine payment channels, and to process withdrawal requests to your registered payment methods.
• Regulatory compliance: To meet jilliee's obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and any other applicable Philippine law or regulation. This includes maintaining records of transactions, conducting enhanced due diligence on high-value transactions, and reporting to competent authorities where required by law.
• Responsible gaming: To monitor your gaming patterns for indicators of problem gambling behaviour and to administer responsible gaming tools (deposit limits, self-exclusion, session controls) in accordance with your instructions and jilliee's responsible gaming obligations.
• Security and fraud prevention: To detect and prevent unauthorised access to player accounts, fraudulent transactions, collusion, bonus abuse, money laundering, and other prohibited conduct as defined in jilliee's Terms & Conditions.
• Marketing communications: Where you have given your consent, to send you promotional offers, tournament announcements, and other marketing communications by SMS, push notification, or email. You may withdraw your consent to marketing communications at any time from within your jilliee account settings or by contacting support.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, reliability, and user experience of the jilliee platform.
• Dispute resolution: To investigate and resolve disputes, complaints, and support enquiries submitted by players or third parties.

Under the Data Privacy Act of 2012, jilliee processes personal data on the following legal grounds:

• Contractual necessity: Processing is necessary to perform the contract between you and jilliee (i.e., to operate your player account, process transactions, and deliver gaming services).
• Legal obligation: Processing is required to comply with jilliee's obligations under PAGCOR regulations, the AMLA, and other applicable Philippine law.
• Legitimate interests: Processing is carried out in pursuit of jilliee's legitimate interests in operating a secure, commercially viable, and legally compliant online gaming platform — provided those interests are not overridden by your data privacy rights.
• Consent: Where jilliee relies on your consent (for example, for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jilliee shares personal data with the following categories of third parties, strictly to the extent necessary:

• Payment processors: GCash (G-Xchange Inc.), Maya (Voyager Innovations), and participating Philippine banks, for the purpose of processing deposits and withdrawals. These parties act as independent data controllers for data processed through their own platforms.
• KYC and identity verification providers: Third-party service providers engaged by jilliee to assist with the verification of Philippine government-issued identification documents and liveness detection during the KYC process.
• Game content providers: Slot and live dealer game software providers who host games accessible via jilliee. These providers may receive anonymised session data necessary to operate game rounds. They do not receive your identity or financial data.
• IT infrastructure providers: Cloud hosting, content delivery, and cybersecurity vendors who process data on jilliee's behalf under strict data processing agreements that prohibit independent use of your data.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine government authorities, where jilliee is required by law, regulation, or court order to disclose player data.
• Professional advisers: Legal, financial, and compliance advisers acting under professional obligations of confidentiality, where necessary to protect jilliee's legal rights or to obtain professional advice.

jilliee uses cookies and similar tracking technologies (including local storage and session storage) on the jilliee.club website and mobile platform. Cookies are small text files stored on your device that allow jilliee to recognise your browser and remember certain information about your visit.

jilliee uses the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the jilliee platform, including maintaining your authenticated login session, enabling game play, and processing transactions. These cannot be disabled without significantly impairing your ability to use jilliee.
• Performance and analytics cookies: Used to collect anonymised data about how players navigate and use the jilliee platform, to help jilliee identify and fix technical issues and improve the user experience.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorised account access, and other security threats, including by identifying unusual patterns of platform access.
• Preference cookies: Used to remember your settings and preferences within the jilliee platform, such as your preferred game lobby view or notification settings.

You may control cookie settings through your browser's privacy controls. Please note that disabling certain cookies may affect the functionality of the jilliee platform and may prevent you from accessing some features. jilliee does not use cookies to serve third-party advertising on the platform.

jilliee implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jilliee's servers — the same standard used by Philippine banks and financial institutions.
• Encryption at rest for all personal and financial data stored in jilliee's systems, including account credentials, KYC documents, and payment records.
• Multi-factor authentication for player accounts via OTP to your registered Philippine mobile number, and for jilliee staff access to internal systems containing player data.
• Role-based access controls ensuring that only authorised jilliee personnel, with a documented operational need, can access personal data. All access is logged and audited.
• Regular penetration testing and security audits conducted by independent cybersecurity specialists to identify and remediate vulnerabilities.
• Incident response procedures including a documented protocol for detecting, assessing, containing, and notifying affected players and the NPC of any personal data breach, in accordance with NPC requirements.

Notwithstanding these measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. If you suspect that your jilliee account has been accessed without your authorisation, please contact jilliee's support team immediately at [email protected].

jilliee retains personal data for only as long as necessary for the purposes for which it was collected, subject to the following minimum retention requirements imposed by applicable Philippine law and regulation:

• Identity and KYC data: Retained for a minimum of five (5) years from the date of account closure or the last transaction on the account, as required by the AMLA and PAGCOR regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA reporting requirements.
• Gaming history: Retained for a minimum of three (3) years from the date of each game session, for the purposes of dispute resolution and regulatory audit.
• Support communications: Retained for a minimum of two (2) years from the date of the communication, for dispute resolution and quality assurance purposes.
• Consent records: Retained for the period during which consent is relied upon, plus a reasonable period thereafter for evidence purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jilliee's data disposal procedures. Anonymised, aggregated data (which cannot be used to identify you) may be retained indefinitely for statistical and platform improvement purposes.

Under the Data Privacy Act of 2012 and jilliee's own data governance policies, you have the following rights with respect to your personal data held by jilliee:

• Right to be informed: The right to be notified of how jilliee collects and processes your personal data — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data jilliee holds about you, together with information about how it is processed.
• Right to rectification: The right to request the correction of any inaccurate or incomplete personal data jilliee holds about you. You may update many account details directly from within your jilliee account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilliee's legal retention obligations under Philippine law.
• Right to object: The right to object to jilliee's processing of your personal data where that processing is based on legitimate interests, including the right to opt out of marketing communications at any time.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format, where technically feasible.
• Right to complain: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that jilliee has processed your personal data in violation of the Data Privacy Act.

If you are a parent or guardian and you believe that your child (or a person under 21 in your care) has registered a jilliee account or provided personal data to jilliee, please contact jilliee's support team immediately at [email protected] so that we can investigate and take appropriate action promptly.

jilliee reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR/NPC regulatory guidance. When jilliee makes a material change to this Policy, we will notify registered players via the email address associated with their jilliee account or via a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this page reflects when the current version of this Policy was published. jilliee recommends that you review this page periodically to stay informed about how your personal data is handled. Your continued use of jilliee following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised Policy.

jilliee has appointed a Data Privacy Officer (DPO) as required under the Data Privacy Act of 2012. The DPO is responsible for overseeing jilliee's compliance with Philippine data privacy law and is the primary point of contact for player data privacy enquiries, rights requests, and complaints.